Returns & Refunds
Our 30-day return policy is designed to accommodate changes and unexpected issues that may arise with your order. If you are unsatisfied with your purchase, you may return it within 30 days of receipt for a refund, exchange, or store credit.
To be eligible for a return, the product must meet one of the following conditions:
(a) The product arrived with a damaged or contaminated package.
(b) The product is defective or of poor quality.
(c) The wrong item was delivered.
(d) You changed your mind and wish to return the product.
Our 30-day returns policy only applies to products purchased directly from our website. If you have purchased a Vervona product from a different seller, please refer to their return policy as it may be different from ours.
Please note that shipping costs are non-refundable.
If you wish to return a product, please follow these steps:
Step 1: Within 30 days of receiving your order, contact our Customer Support Team by filling out a contact form on our website. Provide your Full Name, Email, and Order number, and briefly describe the reason for your return request.
Step 2: Our customer support team will respond to your inquiry within three business days. If your return request meets the terms and conditions outlined in our Return Policy and Terms of Service, we will provide you with a link to a returns form. After you provide us with all the necessary information, we will give you a Return Merchandise Authorisation (RMA) number and Return address.
Step 3: Repack the product safely and securely, attach the provided RMA form in a visible place on the package, and send it to the indicated Returns address. We will only accept returned products with the RMA number attached and sent to our specified Returns address.
For non-defective items, please return the product in its original, undamaged packaging and in manufacturer's condition. For defective items, please contact our customer support before returning the product.
Step 4: Send us the tracking number of the returning parcel and your unique return link. Please note that we will not refund or compensate for the return shipping fees. We recommend using a registered mail or other trackable shipment method and providing us with the tracking number to avoid any issues.
Step 5: Once we receive and inspect the returned products, we will issue a refund within 14 days. Please note that we will not compensate for the return shipping fees.
After issuing a refund, it may take 3-5 business days for the refund to appear in your bank statements. The refund will be sent back to the original source of payment you used to pay for the order.
For more information about our returns and refunds policy, please refer to our Terms of Service.