Frequently Asked Questions
What is the status of my order ?
Answer: Once your order is placed, we will send you a confirmation email enabling you to track its status. Once your order has been shipped, we will send you another email with the link to track your order.
What payment methods do you accept ?
Answer: To make things easier for our customers, we offer a variety of payment methods, such as all the leading credit cards, debit cards, Apple Pay, Discover cards, American Express and other wallets. You can choose these payment methods at checkout.
Do you accept returns ?
Answer: We do accept returns, subject to the following conditions:
1. The product was delivered in a damaged or contaminated package.
2. The product is defective or of poor quality.
3. The wrong item was delivered.
4. You changed your mind and wish to return the product.
If you wish to request a return, kindly contact our support team by submitting your request through the "Contact" form. Our support staff will respond to your request as quickly as possible.
My order has been returned to origin (RTO). What does that mean ?
Answer: Shipments are classified as RTO (Returned to Origin) when any of the following situations occur:
- Delivery was attempted more than once, but it could not be completed due to an incorrect address or no one being available to receive the shipment.
- The address could not be located because it was either incomplete or the PIN information was incorrect.
- The recipient or someone at the delivery address declined to accept the package.
In such instances, our dedicated customer support team will make every effort to contact you through your registered telephone number. If there is no response or the number is unreachable, the package will be returned to its origin.
How long does it take to ship my order ?
Answer: Delivery times may vary depending on the delivery location and the type of product you order. Normally it usually takes 1 to 3 days to process and mark ready for delivery.
How do I know how much do you charge for shipping ?
Answer: Please read our shipping policy page for more info.
How do I cancel my order ?
Answer: To cancel your order, you can send an email at: email@example.com or call customer support.
How do I track the progress of an order ?
Answer: Once your order has been dispatched, you will receive an email and text notification containing detailed order information. You can conveniently track your shipment by clicking on the link provided in the email.
Is it safe to use my credit/debit card on this website ?
Answer: For all credit card payment transactions, we rely on third-party payment processing services. These intermediaries are fully PCI compliant, meaning they meet the highest level of certification standards. This ensures that all cardholder information is securely stored, processed, and transmitted using industry-standard encryption technology.
Do you provide an invoice ?
Answer: Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
Are there hidden costs ?
Answer: Rest assured, there are no hidden or additional shipping costs. The final price of the product is clearly displayed on its respective page alongside its photo. What you see is precisely what you'll pay.